Technical Documentation Specialist

Location: Philadelphia, PA

Type: Full Time

Min. Experience: Entry Level

Zivtech, founded in 2008, is a Philadelphia web design and web development shop. Our sweet spot is open source software programming.  Zivtech works with healthcare, pharmaceuticals, education, publishing, government, startups, and nonprofits. Zivtech partners with leading digital companies, including Acquia, to deliver reliable websites and web applications to organizations worldwide. 

Zivtech has a fast paced work environment full of talented employees who crave learning new skills and aren't afraid to tackle big projects.

As a Technical Documentation Specialist, you will be working closely with a distributed team of technical professionals to produce exceptionally written documentation on web technologies for both technical and business audiences. You will be required to actively participate in project planning and product development meetings. You may also be asked to provide process best practices and assistance with the product’s user experience.


What We Require:

  • An undergraduate degree, or experience with Drupal or other CMS
  • Technical or business writing experience
  • A demonstrated technical aptitude and ability to effectively translate complex systems into easily comprehensible documentation
  • Exceptional written, oral, and interpersonal communication skills
  • A passion for technology and continual learning
  • Follow-through, initiative, and keen attention to detail
  • Ability to track down all necessary information from any available resource (other team members, existing documentation, pull requests, development environments etc)
  • Flexibility to easily switch context and work on multiple projects at once

What We’d Like To See:

  • Software testing experience
  • Experience with git and VMs
  • SDLC/Agile experience
  • Interest in UX
  • Familiarity with PHP/HTML/CSS

What You’ll Gain:

  • Experience with the Drupal content management system and Atlassian Confluence/Jira
  • Understanding of web development best practices for user experience, SEO, open source, etc.
  • Deeper understanding of software development life cycle and agile methodologies
  • Professional role models, mentors, and peers who can provide guidance, feedback, and support

To apply for this job, please submit the following:

  • A CV or resume
  • A cover letter about why we should hire you (required)
  • Salary requirements
  • Writing sample, preferably technical in nature
  • Your LinkedIn address (it’s a free service, so even if you don’t have an account yet, you should sign up for one before you send us your application)
  • Other social networking links that you think can help make your case for you (such as Twitter)


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